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Privacy Policy

Short Run Print respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have.

1. Who We Are

Short Run Print is a trading name of Quadrant Print and Design Limited, a company registered in England and Wales.

Company number: 05478746

Registered office: Vaughan Chambers, Vaughan Road, Harpenden, Hertfordshire, England, AL5 4EE

For the purposes of UK data protection law, Quadrant Print and Design Limited is the data controller responsible for the personal information described in this policy.

You can contact us using the details provided on our Contact Us page.

2. Information We Collect and How We Use It

When you use our website, contact us or place an order, we may collect information including:

  • your name;
  • billing and delivery addresses;
  • email address;
  • telephone number;
  • account information, where you create an account;
  • details of products and services you order;
  • order and delivery information;
  • communications you send to us;
  • payment-related information;
  • artwork and files uploaded as part of an order; and
  • technical information about your use of our website, such as IP address, browser and device information.

We use this information to:

  • process and fulfil your orders;
  • produce printed goods using the artwork you supply;
  • take and manage payments;
  • arrange delivery;
  • send order and dispatch information;
  • manage customer accounts;
  • respond to enquiries and complaints;
  • process refunds, replacements or reprints where appropriate;
  • maintain business, accounting and transaction records;
  • protect the security of our website and systems;
  • improve our website and services; and
  • comply with our legal obligations.

3. Uploaded Artwork

When placing an order, you may upload artwork, photographs, logos, text or other files for us to print.

Uploaded artwork may contain personal information about you or other people.

We use uploaded artwork to process and produce your order and, where necessary, to deal with customer service enquiries, complaints or reprints.

You are responsible for ensuring that you have the necessary rights or permissions to provide any personal information contained within artwork submitted to us.

We do not normally use customer artwork for marketing or promotional purposes without permission.

Artwork is retained only for as long as reasonably necessary for order fulfilment, customer service, reprints or related business purposes. We do not guarantee that artwork will be stored indefinitely, so customers should retain their own copies.

4. Our Lawful Bases

We use personal information only where we have a lawful reason to do so.

Depending on the circumstances, this may include:

  • Contract - where information is needed to process and fulfil your order;
  • Legal obligation - where we need to keep or use information to comply with legal, tax or accounting requirements;
  • Legitimate interests - where necessary to operate and improve our business, maintain security, prevent fraud and deal with customer enquiries; and
  • Consent - where required, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

5. Who We Share Information With

We do not sell your personal information.

Where necessary, we may share information with trusted third parties that help us operate our business and fulfil orders.

These may include:

  • payment providers;
  • postal, courier and fulfilment providers;
  • website hosting and ecommerce service providers;
  • IT and technical support providers;
  • email and communications providers;
  • analytics providers;
  • accountants and professional advisers; and
  • government, regulatory or law enforcement authorities where required by law.

We currently use delivery services including Royal Mail, although the delivery provider may vary.

Payment providers may also vary depending on the payment methods available through our website.

We only share information that is reasonably necessary for the service being provided.

6. Cookies and Google Analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly, for example to operate the shopping basket or maintain security.

We also use Google Analytics to help us understand how visitors use our website and to improve our services.

Google Analytics may collect information such as pages visited, browser and device information, how visitors arrived at our website and how they interact with it.

Where required, non-essential cookies and analytics will only be used after you have given consent through our cookie controls.

7. Marketing

We may send marketing communications where you have agreed to receive them or where we are otherwise permitted to do so by law.

We may use a third-party email service provider to manage these communications.

You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

You will still receive essential messages relating to orders or customer service matters.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Different types of information may be kept for different periods.

For example, we may retain:

  • order and transaction records for accounting, tax and legal purposes;
  • customer service correspondence for a reasonable period after an enquiry has been resolved;
  • account information while an account remains active and for an appropriate period afterwards;
  • marketing information until you unsubscribe or we no longer require it; and
  • uploaded artwork for as long as reasonably necessary for order fulfilment, customer service or reprints.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

9. Security and International Transfers

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Some third-party services we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

10. Your Rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your personal information;
  • ask us to restrict how your information is used;
  • object to certain uses of your information;
  • receive certain information in a portable format;
  • withdraw consent where we rely on consent; and
  • object to direct marketing.

These rights are not absolute and may not apply in every situation.

If you wish to exercise any of your rights, please contact us using the details on our Contact Us page.

We may need to verify your identity before responding to a request.

11. Complaints and Contact

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our Contact Us page.

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Last updated: September 2026